2. Onboarding
3. Editing Content
4. Images
5. Publishing
6. Data Analytics
7. GA4
8. Google Tag Manager
9. SEO
10. Cookie Consent
11. Features
12. Caching
In case of trouble, who should I contact?
Create a ticket at the Servicedesk.
What exactly is the difference between a content editor and an experience editor?
In the Content Editor, you can only edit and publish the content. The Experience Editor gives you the chance to preview the content already on the site.
Where can I select the language versions in the content editor?
At the top right, you can select the language version and see which language versions are already available.
What is the difference between the various pages that can be created?
The Model Pages Template has a defined structure and set of components that can be created and updated by dealers on their websites. The Content Page Template already contains static modules (content cannot be moved or deleted afterward). The Generic Page Template automatically adds the menu bar and footer. Page redirects - This type of redirect works for correct content structure to group pages and reflect them correctly on the URL.
What is the difference between content reuse and content copying?
Reuse: change the content on every single page where you have used the content. This is the "share content concept ". Copying - independent of each other (if the content is changed on one page, it is not automatically adapted on the other pages).
How do I publish images, as I need to publish them separately?
Images can be published in the media library.
What is the difference between publishing in the work box and in the Content or Experience Editor?
Using the work box, several items can be published at once. This is a great advantage and a time-saving activity. Publishing items through the content editor has to be done for every single item.
Do I already have Sitecore access?
Sitecore access can be verified by logging into the backend. Can you open the link to the backend?
How do I get Sitecore access?
If you do not have access to Sitecore yet, please apply for access via the Service Desk before the training.
I already have Skyway access, but my colleagues need one too. Where can I apply for it?
Please use the following ticket to grant Skyway access to your colleagues.
Where do we find details for the Go-Live Process?
Details for Go-Live process can be found here.
How do I create a new page?
1. Open the Sitecore Launchpad and select Content Editor > Content Editor.
2. Navigate to the page on your Dealer website on which you want to create the New page. Select Home or any page under which a new page has to be created. Right-Click on the page under which a new page has to be created and Click Insert.
3. Choose the required page design from the options displayed.
4. Provide a name and click "OK". A new page will be created under the content tree.
Where can I add a page/browser title to a page in Sitecore?
1. Open Sitecore, Content Editor, and Dealer Websites
2. Go to Page Item. Under the "Content" section, provide the page title in the "Title" field
3. Page Title: It should be descriptive and should be between 55 and 65 characters maximum
Why do I always have to lock the content before editing?
As long as you are working on a page/item, no one else can make changes to it. Advantage: No one can make changes without your permission.
How do I add metadata keywords and metadata descriptions to a page?
Navigate to the Page Meta Properties section and add the content for "Page Keywords" and "Page Description". More details are available in the guide: Page Meta Properties.
1. Deleted items can be restored from the recycle bin of the Sitecore launchpad.
2. Go to Sitecore Launchpad >> Recycle Bin >> Select Item >> Click on Restore
3. Note: If the selected item has child items, all the child items will also be restored.
How do I insert tables in the Rich Text Editor?
Inserting tables in the Rich Text Editor is not possible. There is a separate module to insert tables under Sitecore. More details are available in the guide: Table Module.
How do I unlock all items at once in Sitecore CMS?
1. Open the backend Sitecore CMS >> Content Editor >> Click on the REVIEW tab from the menu bar >>Select My Items
2. Items that are currently locked in your name will be displayed in the item's dialog.
3. Click Unlock All and Select OK in the popup to unlock all items in your name.
How do I add another language version to an item?
1. Open the backend Sitecore CMS >> Content Editor >> Select an item >>
2. Go to VERSIONS in the menu bar and Click on Add
How do I add alt text to the images?
1. Open Sitecore → Content Editor → Dealer Websites → Data → Navigate to the data source item
2. Go to the image field → click on "Properties," → Provide the Alternative text for the image in the "Alternate Text" field.
How do I upload multiple files to my media library?
Open backend Sitecore CMS >> Content Editor >> Dealer Websites >> Navigate to Media folder item >> Go to Contenttab on the right-hand side of the Content Editor >> Click Upload files (advanced)>> Choose multiple files and click Upload.
How do I troubleshoot if the images are not displayed on the Dealer Site?
1. Verify that both the Image folder and the image have their respective language versions created and published. Go to Sitecore backend CMS >> Dealer Websites >> Media Library >> Media Folder (Verify the language version) >> Media File (Verify the language version)
2. If a version is not created for the image folder and image, add a version and initiate the publishing of the image folder with subitems.
2. Open the backend Sitecore CMS >> Content Editor >> Click on Publish from the menu bar >> Select Preview to view the pages in preview mode.
Why is it necessary to publish the parent of the item?
If the parent item is in a draft state, then it is mandatory to publish the parent item along with child items in order to make content available on the live site. Once the parent item is in a publishable state, it is not necessary to publish the parent item each time a child item needs to be published.
How do I speed up my publishing process?
Publishing items in Sitecore can be optimized by following the best practice guide.
What are the targets to be selected when publishing an item?
The targets to be selected are below Internet and wusweb. Live Site is hosted on two different servers, publishing content to all databases is required to make your content available on all servers of Live Site.
How do I publish or unpublish the Older Version of an item?
1. Open the backend Sitecore CMS >> Content Editor >> Dealer Websites >> Select an Item >> Click on Publish in the menu bar >> Click on Change >> Publishing Settings dialogue box will open
2. To Publish the older version - Check the Publishable checkbox of older version
3. To Unpublish an older version, Uncheck Publishable checkbox for the older version
Where can I see the publishing status of an item?
1. The publishing dashboard will show the publishing status of an item.
2. Open the backend Sitecore CMS >> Content Editor >> Click on Publish from the menu bar >> Select Publishing Dashboard
How do I troubleshoot the content that is not visible on the site even after publishing?
1. Check if the items are published in the target databases. This can be verified on the publishing dashboard. The publishing dashboard will show the publishing status of an item
2. Open Sitecore >> Content Editor >> Click on Publish from the menu bar >> Select Publishing Dashboard.
3. Check if the item and its parent item have the respective language versions. Additionally, verify that the parent item and its child items are initiated for publish.
How do I access existing GTM tags implemented in Sites ?
Market can modify the existing GTM tags implemented on the Dealer website instead of creating a request for a new GTM tag. To get access to existing GTM tags, create a request in the service desk
In Dealer Websites Service Desk under the category Analytics & Tracking, there is the possibility to request Google Analytics access. When access is requested, an Approver is appointed by our Service Agents, who must first confirm the provision of access.
How do I know if I have to give my approval?
As soon as you are selected as an approver by our colleagues, you will be notified by mail. In the Dealer Website's Service Desk, you have the possibility to display your pending approvals at any time. Just click on your profile picture in the upper right corner and then on “My Requests”. You will then be taken to your overview of requests. There, you can see that an approval is pending with the status "Waiting for Approval".
What is GA4, and why are we migrating to it?
GA4 is a new property designed for the future of measurement. It collects both website and app data to better understand the customer journey,
uses event-based data instead of session-based data and includes privacy controls such as cookieless measurement and behavioral and conversion modeling.
Furthermore, it integrates directly with media platforms and helps drive action on your website or app. On July 1, 2024, standard Universal Analytics properties will no longer process data. However, new data will only flow into Google Analytics 4 properties.
What do I have to do for the migration?
A dealership will not have to do anything. Migration is done in the background by the Analytics team.
How do I create a Google Account?
All users who wish to have access to GA must connect their business email with a Google account. To do it, the user must create a new Google account https://accounts.google.com/signin using a personal business email. The email should include the name of the user and the name of the organization. After the account is successfully created, please make sure you log in to Google Chrome (or another browser) using the new account. Before your first login - the account was inactive.
Where do I find the master template for the dealer website dashboard?
After you have access to Google Analytics, you can open the master template link.
What do I do if I have specific questions about a complex topic related to GA4?
For questions, suggestions, or problems, please contact Michael Ilnitski at michael.ilnitski@smart-digital.de
What is the Google Analytics Demographic Report, and what do I use it for?
The Google Analytics demographic report is a suite of reports that provide basic information on your website visitors' age, gender, interests, and other demographic data.
1. Request Google Analytics Audiences to be added to your User-centric Settings ID
2. Add relevant text to your cookie policy
3. Open a service desk ticket so that the feature can be activated on your property.
How do I switch from secondary to primary email ?
Porsche's Google Analytics account includes sensitive data and information; therefore, we have several privacy rules to protect the confidentiality of the data. One of the main rules is that the access email should be your business email, and it must be your primary email.
1. Step: Make sure you log out of all your Google accounts and also from your Chrome browser.
2. Step: Log in again to your Google account / Chrome using your business email.
What is Google Tag Manager, and how do I use it?
The Google Tag Manager is a tool that allows users to manage and deploy various website tracking tags without modifying the site code directly. It streamlines the process of implementing analytics, advertising, and other third-party scripts, enabling easier tracking and analysis of user interactions on a website.
1. Regain control of integrated tags
2. Regain control of the first-party data collected by different service providers
3. Ensure, at any given time, a clear overview of the tags on the Porsche digital assets
4. Improve the quality of the collected data
5. Ensure consistent data across all the integrated tags
6. Ensure that the quality, effectiveness, and integrity of the Google Tag Management System (GTM) are maintained
Can I use an additional Tag Management System or Container Tags?
The integration of another tag management system or container tag, respectively, in the GTM is not allowed. The usage of additional tag management systems can decrease performance, cause data issues and inconsistencies with various tags, and lead to bugs that are hard to track.
General
What is a Robots.txt?
Robots.txt is a file that tells search engine crawlers which URLs they can access on your site. Each dealer website has its own robots.txt.
What do I understand by Sitemap.xml?
An XML sitemap is a file that lists a website’s essential pages, making sure Google can find and crawl them all. Each dealer website has a dynamically generated Sitemap that reflects the website page.
What are page meta properties?
Meta properties are essential for the search engines to display the right information about the website pages when displayed as search results. All the web pages have Page Meta Properties like Title and Meta description.
What does Open Graph mean?
Open Graph meta tags are snippets of data that control how URLs are displayed when shared on social media like Facebook, Twitter, LinkedIn, etc. Open graph fields are also added to all the website pages.
What is particularly important when it comes to SEO optimization?
Here are four tips for better SEO:
1. Editors are encouraged to update the pages' content frequently for better SEO.
2. Always make sure that the images have proper alt text.
3. DWaaS websites are implemented to resolve clean URLs for the pages that are better for SEO, however, the final page URL follows the item name on the content tree.
4. So it's recommended for editors to follow the below rules when naming a new web page.
Who takes care of Cookie Consent?
You take responsibility yourself. For questions, suggestions, or problems, create a ticket and fill out the attached form.
How do I get access to Cookie Consent?
To request access, contact: daniel.simon@porsche.digital. In Addition, log in via the link and register using your PDG email address and a chosen password.
I need support or help, who do I contact?
Create a ticket here. Select the appropriate category among bugs, new features, and technical support. Fill out the form with the required details and click "Send".
Where do we request new features for DWaaS?
Details on how to raise new features can be found here.
How often are new features released ?
Every two weeks, DWaaS releases in PROD new features, fixes, and more. Check our Calendar or subscribe to the Newsletter for more information about new features.
What is caching?
Caching is storing frequently accessed data temporarily for faster retrieval, improving system performance by minimizing redundant requests to the original source.
How do I disable the page cache?
1. Go to a specific page and Select the "Caching tab".
2. To disable page caching, enable the "Exclude page from being cached in CDN" checkbox.