Reports to After Sales Manager

 

Job Purpose

 

In the After Sales department, the Porsche Tower Controller/ Service Dispatcher acts as the interface between Service Advisors and Technicians and coordinates the workshop orders.

Core Accountabilities

Complying with PCNT standards in the workshop Capable of working independently, managing his or her time and work- flow. Controlling the work- flow to ensure promise times are met Ensure appropriately trained technicians are assigned to appropriate jobs Work closely with the Parts Department and Service Consultants Uses the DMS to determine how long a given repair will take and keeps the Service Advisors abreast of repair progress. Informs the Service Manager and Shop Foreman of any non-compliant procedures by Technicians or Advisors so it may be corrected Continuous personal development Quality management in the workshop Workshop planning Releasing orders for final inspection Employee training and education Planning the processes in the workshop in accordance with PCNT standards Guaranteeing excellent, high-quality workshop services for all PCNT customers Planning and assigning technical employees Planning workshop orders in consultation with the Service Advisor Planning and monitoring the key performance indicators in the workshop in consultation with the After Sales Manager and Service Manager Managing and guiding all the employees in the workshop Establishing a team environment Monitoring and ensuring customer satisfaction Monitoring compliance with PCNT standards and excellent performance of all repair services Monitoring and complying with safety guidelines and environmental regulations in the workshop Monitoring and complying with PCNT standards In warranty and goodwill cases Using all the PCNT systems (e.g. DMS (Tekion), PCSS, PIWIS) Tracking key performance indicators in the workshop Basic qualifications Business and/or technical education at a university/college preferred Commercial/technical training Basic knowledge of business administration Experience in the automotive workshop business Knowledge of automotive engineering and Porsche technology

The above list of Core Accountabilities and Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.

Porsche Centre North Toronto is committed to providing accessible employment practices that comply with the Accessibility for Ontario’s with Disabilities Act (AODA). If you require an accommodation, please advise us in advance of attending the interview.

Porsche is an equal opportunity employer, and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, provincial or local law.

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