Porsche Centre Oakville has become the first Porsche Dealer in Canada to win this prestigious award for three consecutive years. Each year, the program recognizes a select number of Porsche Centres in each country for their representation of the Porsche brand’s pillars of passion, prestige and authenticity.
“Winning the Premier Dealer Award is a tremendous achievement, especially given the number of great operators in the network. To do it for three consecutive years is beyond special. I'm very proud of our team and their commitment to excellence,” says Francesco Policaro, General Manager of Porsche Centre Oakville.
Each facility is graded on a 2,000-point scale scale which takes into account several KPIs, including Sales Performance and a Customer Satisfaction Index. In the dealership’s first two years of business, 2014 and 2015, the team worked hard to maintain a level of excellence that not only lead the way for other Porsche dealers, but for businesses of all kinds. They were rewarded with the Premier Dealer status both years, as one of just three Centres across the nation to receive the recognition, and achieved a score of 1,920 in 2015, the highest for any dealership in Canada ever. This year, they’ve once again ranked first of the three dealers selected.
“Our customers may not see us achieving all the aspects that help win the award, but they do notice an overall level of excellence in our facility and our team,” says Policaro. “The award is a testament to the pride that our team takes in providing exceptional service to our customers.”
Porsche Centre Oakville was visited by two mystery shoppers in 2016, and the scores they left were very high. “It shows that the experience we’re providing to every customer who comes through the door is world-class,” says Policaro. “Our people are well trained and they’re checking all the boxes.”
Much like driving a Porsche, the experience at Porsche Centre Oakville is far more rewarding in person than in writing. Please come by the Porsche Centre Oakville soon to browse the newest Porsche models or just have a cup of coffee and help the team celebrate another year of world-class service.
Date Posted: March 16, 2017