Porsche Bolton has an exciting opportunity for a Service Advisor to work for one of the world’s most iconic brands.
The state of the art Centre features the very latest Porsche retail standards and design, incorporating a 35 car Showroom, 12 bay Workshop, customer handover bay, two direct dialogue bays and electric vehicle (EV) charging points.
The Role:
The successful applicant will have a passion for delivering the highest levels of customer service. Responsibilities will be to:
- Provide customers with a welcoming and individual experience in a warm and professional manner
- Build customer loyalty and satisfaction ensuring all requirements are met
- Raise invoices and take payments
- Taking all our customers through our Direct Dialogue Bay (DDB) in order to highlight any additional work that may be required
- Advising customers of their required Porsche service intervals and pricing
Skills & Experience:
Applicants must have proven experience in a similar role together with:
- Outstanding customer service skills
- Strong administration skills
- Ability to work under pressure
- A professional and confident telephone manner
- Quality awareness
- Attention to detail
- Full UK driving licence
- Requirement to attend Porsche Training and become a Porsche Accredited Service Advisor within the required time frames as outlined by the manufacturer
Hours of work are Monday to Friday between 8:00am – 6:00pm and Saturday 8.30am to 12.30pm on a rota basis.
The Benefits:
As you will be working within a highly successful Porsche Centre, the position offers many benefits:
• 25 days holiday (plus bank holidays), additional day’s holiday on your birthday
• Discount retail shopping platform
• Preferential family rates on BMW, MINI and BMW Motorrad
• Company pension scheme
• Death in Service policy
• Work wear supplied
• Childcare voucher scheme
• Cycle to work scheme
• Training, coaching and development funded
• Incentives and rewards
• Free tickets to local and national events
• Staff social events
• On site car parking
If you share our passion for Porsche and can demonstrate the required skills and enthusiasm together with the highest levels of customer service, please send your CV with letter of application to recruitment@porschebolton.co.uk