Service Advisor Dylan has been with Porsche Centre South Lakes for nearly two years, but until recently, his experience with Porsche’s electric range was mostly limited to site manoeuvres. That all changed this week, as he stepped out of the showroom and behind the wheel for his first extended drive in the Taycan—gaining valuable hands-on knowledge that will directly benefit customers.

Having trained in Lisbon on the new electric Macan and Taycan models, Dylan was keen to deepen his understanding—particularly around the Porsche app and charging ecosystem. “I get a lot of questions about how the app works with the car,” he said. “It’s one thing to know the basics, but I wanted to actually experience it myself.”

His journey began with a familiar destination—his favourite shop, B&M Bargains—but quickly turned into a learning opportunity when he noticed his remaining range had dipped to 42 miles. Putting theory into practice, Dylan used the car’s built-in Charge Planner to locate and navigate to a nearby 300 kW charger. The process was simple, intuitive, and ultimately reassuring.

The week continued with a scenic drive through the Lake District, where Dylan tested the Taycan’s handling and efficiency on the winding country roads. “It’s just so effortless,” he said. “The driving position, interior design, and instant power delivery—it’s definitely more my style.”

By week’s end, Dylan had racked up practical experience with public charging, app integration, and real-world energy consumption. “Before this, I’d never charged a car in public or used the Porsche app properly. Now, I feel much more confident explaining it to customers,” he added. “It’s given me that extra bit of product knowledge and real-world insight.”

The Verdict? - From charging cables to crisps and Prime, Dylan’s week behind the wheel proved that first-hand experience is the key to confident customer service—and a deeper appreciation for Porsche’s electric future.