Code of Practice Concerning the Collection, Processing, Transmission and Use of Data
You will find details on the collection, storage, transmission and use of your customer data below:
1. Data collection and storage by Porsche partners
The PORSCHE INDIA (a business division of Skoda Auto Volkswagen India Private Limited)/Porsche partner (it implies Porsche Dealer) a will store any personal data by which identity of a person can be ascertained ( which includes, Name, Contact Number, Email Id, etc.) required for ordering your new car or for performing service and support activities for customers or prospective customers. Such data will initially include information required for purchase and service contracts. Moreover, data relating to the processing of transactions, such as the customer number and purchase price, shall be recorded, and records of vehicle-specific data and services provided as part of vehicle servicing shall be collected and processed.
2. Data storage at PORSCHE INDIA
PORSCHE INDIA will store data which it receives from the Porsche partners as part of purchase and service contracts.
Furthermore, data from PORSCHE INDIA customers and prospective customers who contact PORSCHE INDIA via its website or the central Porsche customer support centre will also be stored.
Data storage will equally include data collected in the course of PORSCHE INDIA marketing activities.
3. Data transmission between the Porsche partner and PORSCHE INDIA
To ensure that the Porsche partner and PORSCHE INDIA have up-to-date records and enable such records to be amended as appropriate, any data collected will be exchanged.
4. Use of data by the Porsche partner
Any data collected and stored in relation to your person may be used by the Porsche partner in question, for which use the Porsche partner is directly responsible, in order to provide services and to process the contract, offer customer support, conduct customer surveys and tailor customer information to your individual needs (please refer to points 5.1 to 5.5 of this Code of Practice).
5. Use of data by PORSCHE INDIA
5.1 Provision of services
PORSCHE INDIA will use the customer data sent by the Porsche partners so that it can provide the ordered services properly and quickly (e.g. new cars).
5.2 Contract processing
Once services have been provided in accordance with point 5.1 of this Code of Practice and/or so as to comply with statutory and contractual obligations in accordance with point 2 of this Code of Practice, PORSCHE INDIA will use the customer data transmitted by the Porsche partner or collected by PORSCHE INDIA itself (e.g. as part of the warranty or guarantee). PORSCHE INDIA may, furthermore, invite you to take part in market research activities.
5.3 Customer care
Customer data will also be used by PORSCHE INDIA to ensure that you receive comprehensive customer support services. This will not cost you anything and will include in particular the following services:
PORSCHE INDIA's central Customer Care Centre is at your disposal. During normal service hours, you can contact the highly trained professionals there, who will deal with and handle your concerns. The use of existing information will make it unnecessary to ask you for your data once more. In this way, your requests can be handled more quickly and in a more individual manner.
If your car breaks down or you are involved in an accident, Porsche's emergency service is there for you around the clock. In emergencies, the use of your existing data may save precious time and so offer you quick and timely assistance.
5.4 Customer surveys
Market research results form an important source of information for the ongoing improvement and refinement of products and services. , your customer data transmitted by the Porsche partner can thus be used by PORSCHE INDIA so as to conduct customer surveys.
5.5 Customer information tailored to your individual needs
Data relating to customer information tailored to your individual needs – if applicable together with other personal data given by you to the Porsche partner and/or PORSCHE INDIA – will be pooled and stored in a database, where your data will automatically be evaluated in order to compare the resulting personal customer profile with individual product and service offerings. You can then receive appropriately customized information (e.g. offers on new products and services).
6. No forwarding of data beyond the scope defined above
Your personal data will not be transmitted unless covered by any of the instances mentioned above.
If you visit the web pages of PORSCHE INDIA, information of a general nature will automatically be collected. This information includes, for example, such things as the type of web browser, the operating system used and the domain name of your internet service providers. Exclusively such information is collected which does not allow any conclusions as to your identity. Besides, such data are also generated when visiting any other web page on the internet. This is thus not a function specific of the Porsche internet pages. This kind of information is collected exclusively anonymously and used by us for statistical evaluation. The better we understand what you want, the faster you will find the information you are looking for on our internet pages.