Vehicle Return Standard

Vehicle Return Standard

Checking your Porsche Macan before the return from 360 Financing+.

Checking your Porsche before the return.

1. It’s best to give yourself plenty of time to look over your Porsche and deal with any potential problems– checking a couple of months before the inspection should give you plenty of time to sort things out.

2. Wash and clean your Porsche before you assess it. Ensure there are no smears that could hide faulty paintwork.

3. Make sure you assess your Porsche in good light, preferably natural daylight as this is how the inspector will see it. Poor light means you could miss something.

Vehicle Return Standards.

If you return your Porsche with any unacceptable damage, we will have to invoice you for the cost of repairs. Therefore, it is important that you understand the following entitled Fair Wear and Tear. You’ll learn what damage is acceptable and what’s not. Then consider whether you should fix any problems at an Authorised Porsche Centre before returning your Porsche. This can help you avoid unnecessary charges. After a full inspection, you will be notified of any damage that is outside of the return standards. Please note that if the vehicle is not returned in a good roadworthy and working order, together with any items mentioned in the ‘Not Acceptable’ section of the following pages, there will be charges, which will be quoted at the prevailing price at the time of any repair on the vehicle. Excess mileage of RM2.00 / km flat will be charged if you exceed the total mileage allowance agreed in your Assured Resale Value contract.

Fair wear and tear.

If you are returning your vehicle as part of your contract, please ensure that your Porsche meets the Vehicle Return Standards and Fair Wear and Tear guideline.

Body and Paint

There are certain minor marks, scratches, chips and dents that are acceptable, whilst other more serious damage is definitely unacceptable. Any vehicle wraps or livery need to be removed and the vehicle is to be returned to its original factory colour. To help assess your Porsche, we have listed what is acceptable and not acceptable.

Acceptable

Minor body dents, typically those caused by door-to-door contact, provided that:

a) They are less than 2cm in diameter – maximum one dent per panel to a

maximum of two dents per vehicle of up to two years old, and four dents for vehicle over two years.

b) If more than two (or four) dents exist, the most severe should be repaired.

• Light surface scratches that can be removed by polishing / touch up.

• Any chipping of paintwork that can be attributed to normal usage (e.g. chips caused by stones flying off public road surfaces) provided that they do not penetrate the vehicle base coat nor show signs of corrosion.

• Previous repair up to an acceptable standard.

Not acceptable

• Excessive chips that affect the Porsche’s appearance.

• Any chipping and scratching of paintwork that has penetrated the base coat and /or has caused corrosion of any kind which cannot be polished out.

• Dents on swage lines or folded edges. Dents on high profile panels, i.e. bonnet / wheel arches, etc.

• Industrial, chemical fallout

• Body panel misalignment not consistent with manufacturer’s finish.

• Poor colour match, ripples, preparation marks, visible overspray, masking lines or excess dirt in paint.

• Underbody damage affecting the structural integrity of your Porsche or warranty.

• Damaged aerials. Drilled holes for telephone aerial fittings where the aerial has been removed.

• Any missing caps or covers on the bodywork.

Bumper and trims Glass

Acceptable

• Scruff marks up to 5cm, which do not adversely affect the overall appearance of your Porsche.

Not acceptable

• Discoloured, loose, cracked, distorted, gouged or split bumpers and mouldings that require replacement, plastic welding or painting.

• Dented bumpers and/or any dents penetrating through to the base material where painted.

• Repairs not conforming to original finish and specification.

Acceptable

• Chips on windscreen, which are less than 0.5cm, providing they do not obscure the driver’s line of vision (a maximum of two per windscreen).

• Headlamp lenses with minor chips, which do not detract from the overall appearance of your Porsche or affect the efficiency of the lamp.

• Light scratches around periphery of the windscreen.

• Tinted Glass (must be within PUSPAKOM standards).

Not acceptable

• Scratches and cracks in glass or stone chips with signs of cracking.

• Cracks or damage to the windscreen within the driver’s line of sight.

• Chips greater than 0.5cm.

• Incompatible window etchings.

• All lamps must be operational. Holes or cracks in the glass or plastic covers of lamp units are not acceptable.

Rubber Seals

Acceptable

• Normal wear resulting in a minimal amount of minor damage and splits to rubber door and other seals.

Not acceptable

• Evidence of neglect or abuse. If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn.

Interior

The interior must be in a good condition for the age and mileage of the vehicle. Full set of original Porsche keys, Owner’s Manual and Service Booklet must be complete and left in your Porsche.

Acceptable

• Normal wear and tear to carpets, trim, upholstery etc.

• Seat cover/trim repaired to a high standard.

• Texture repairs or colour-matching plugs resulting from the removal of telephone accessory equipment.

Not acceptable

• Burns to trim, seat cover, headlining and floor coverings requiring repair.

• Stains or permanent discolouration.

• Tears, cuts, rips and holes through seat covers, headlining and cover floor covering.

• Broken or damaged interior mouldings, trim pads, instrument panel, sun visor or headlining etc.

• Holes resulting from the removal of telephone accessory equipment. Telephone fitting kits should be left insitu whenever possible.

• Removal of original /retro fitted items. e.g. DVD screen or PCM.

Luggage Area

Acceptable

• Light soiling from normal use.

Not acceptable

• Torn rubber aperture seals and paint to the bare metal.

Door trim and linings

Acceptable

• A minor amount of scuffing to the door and luggage area treads and sills.

Not acceptable

• Damaged paintwork down to the bare and aperture seals that are torn.

Underside

will check the underside of the vehicle for any damage.

Acceptable

• Minor dents and deformation, such as stone damage, as long as they have not caused major corrosion. Any suspected major impact damage should be investigated and dealt with professionally by the Authorised Porsche Centre.

Not acceptable

• Significantly damaged or distortion to chassis components.

Oil Leaks

Acceptable

• Some minor oil misting or dampness around seals or gaskets, providing oil

Not acceptable

• Any serious oil leakage should be rectified at the earliest opportunity.

Wheels and tyres

Your Porsche must have matching tyres (of a size and of a premium brand, approved by the manufacturer) on each axle. Spare wheel, space-save spare wheel, complete tyre inflation kit, tyre fit, warning triangle, vehicle jack, and locking wheel nuts if supplied by Porsche must also be present.

Acceptable

• Scuffed sidewalls which can be cleaned.

• Minor scuffing or damage under 25mm to the vehicle alloy or steel rim edge or wheel face.

• Minimum remaining thread of 3mm.

• Tyres must be the correct size and Porsche Approved N-Rated tyres specified for your Porsche.

Not Acceptable

• Tyres showing uneven wear indicating steering damage, e.i. tyre tread feathering.

• Remoulds and other substandard tyres.

• Any gouge, crack, cut torn or plugged tyre sidewall.

• Cracked or distorted wheel trims.

• Less than 3mm tread depth.

• Scuffs chips and scratches exceeding 25mm.

• Tyres with excessive wear not matching age or mileage of your Porsche.

• Non-approved Porsche N-Rated tyres and tyres that do not match Porsche-recommended specification.

Please contact us for further assistance. 

Contact us

Get in touch

Address

Showroom

6 Jalan PJU 1A/7, Ara Damansara

47301 Petaling Jaya

Malaysia

pcad-sales@porsche.com.my

https://dealer.porsche.com/porsche-centre-ara-damansara

Opening Hours

Showroom
Monday

9:00 am - 6:00 pm

Tuesday

9:00 am - 6:00 pm

Wednesday

9:00 am - 6:00 pm

Thursday

9:00 am - 6:00 pm

Friday

9:00 am - 6:00 pm

Saturday

9:00 am - 4:00 pm

Sunday

11:00 am - 4:00 pm

Showroom closed on public holidays.

Service & Parts
Monday

8:30 am - 5:30 pm

Tuesday

8:30 am - 5:30 pm

Wednesday

8:30 am - 5:30 pm

Thursday

8:30 am - 5:30 pm

Friday

8:30 am - 5:30 pm

Saturday

8:30 am - 1:00 pm

Sunday

Closed

Service and parts closed on Sunday and public holidays.