General Terms
Products and Services
Porsche Centre North Toronto (PCNT) offers a range of products and services, including:
- New and Pre-Owned Vehicles: Sales of new Porsche vehicles and Porsche Approved Certified Pre-Owned vehicles.
- Service and Maintenance: Comprehensive vehicle maintenance and repair services performed by certified Porsche technicians.
- Parts and Accessories: Genuine Porsche parts and accessories available for purchase.
- Financial Services: Financing and Leasing options through Porsche Financial Services Canada.
- Aftermarket Services: Includes optional products such as extended warranties, window tinting, protective body wraps, and scheduled maintenance plans.
Payment Processing
PCNT accepts multiple payment methods, including credit and debit cards (in person or via payment link), as well as financing and leasing agreements. For online transactions, all payments are processed through secure, PCI-compliant payment gateways to ensure data security and regulatory compliance.
Note: PCNT does not offer any subscription-based services.
Third-Party Involvement
PCNT collaborates with third parties such as Porsche Cars Canada, Porsche Financial Services Canada, Bodyshop and other authorized service providers to deliver our products and services.
Payment Processing
The majority of payments are made through Pay by Link and are processed by Adyen. Adyen is the legal entity responsible for securely managing and transmitting payment data on behalf of PCNT, in accordance with applicable financial regulations and payment scheme rules.
Note: For all other transactions (e.g., in-person purchases, direct invoicing), payments are processed by PCNT.
Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada, including but not limited to:
- Motor Vehicle Dealers Act, 2002 (MVDA), which regulates the registration and conducts of motor vehicle dealers and salespersons in Ontario; and
- Consumer Protection Act, 2002 (CPA), which outlines the rights and obligations of businesses and consumers, including rules around refunds, deposits, and representations made in advertising or agreements.
- Personal Information Protection and Electronic Documents Act (PIPEDA), which governs the collection, use, and disclosure of personal information during commercial activity.
Where applicable, particularly in situations involving residents of the European Union (EU) or the processing of EU-origin data, the General Data Protection Regulation (GDPR) may also apply.
Privacy Policy
Data Collection
PCNT collects personal information to provide and improve our products and services. This may include your name, contact details, date of birth, driver’s licence number, financial and credit information, social insurance number, and technical data such as browser settings and cookies.
Information is collected when you interact with our dealership, whether online or in person for purposes such as purchasing, financing, servicing a vehicle, or submitting inquiries. Data may be gathered and stored through online forms, direct communication (email, phone, or text), in-person transactions, or automatically via website cookies.
PCNT will not collect, use, or disclose your personal information without your prior consent. You may expressly give your consent in writing, verbally, or through any electronic means. Your consent is required in order to provide you with the products and services you need such as performing a sale, leasing, credit, service, or warranty transaction.
You can withdraw your consent with future effect at any time by contacting us using the contact information listed below.
You also have the right to access, update, correct and delete your personal information in our custody and control.
Data Storing
Your personal information may be used or stored by PCNT or our service providers outside of Canada. Personal information that is used or stored outside of Canada will be subject to the laws of that country.
PCNT and our service providers only retain your personal information for as long as necessary to fulfill the purposes for which the data was collected. Once the business process is fulfilled, the personal information will be deleted.
Data Sharing
PCNT uses and discloses your personal information to provide services and support our business operations. This includes processing financing applications, completing vehicle sales, service, or leasing transactions, sending notifications, responding to inquiries, and verifying service history.
We may share your personal information with third parties, including vehicle manufacturers, affiliated partners, service providers, and promotional partners. This data sharing supports functions such as credit processing, transaction fulfillment, marketing, fraud prevention, and website analytics. Some third parties may be located outside Canada and may be subject to different privacy laws.
Cookie Policy
PCNT’s website may use cookies to recognize your browser and track your activity. This allows our third-party advertising partners to display targeted advertisements on other websites based on your previous visits to our site.
Note: For more information about our Privacy Policy please visit our website at: https://dealer.porsche.com/ca/northtoronto/en-CA/Privacy-Policy
Delivery Information
Delivery Timelines
Vehicles: Delivery timelines for vehicles vary based on availability and customization options. Estimated delivery dates will be provided at the time of purchase.
Parts and Accessories: Orders are typically processed same or next day, depending on the availability of parts. Special order parts will depend on availability.
Delivery Region
PCNT offers delivery services within Canada. For other international deliveries, please contact us to discuss available options.
Refund and Cancellation Policy
Vehicle Purchases
All vehicle sales are final. No cooling off period. Cancellations may be subject to additional fees.
All vehicle sales are subject to the MVDA. No sale will be rescinded except as permitted under the statute or with Managing Director’s approval.
Note: For full details of these rights and obligations, please see the Ontario Motor Vehicle Industry Council (OMVIC) at www.omvic.on.ca
Parts and Accessories
Returns: Parts and accessories may only be returned or exchanged if:
- They are in original, undamaged packaging;
- The return is made within 20 days of the purchase date;
- The original invoice accompanies the return; and
- A 20% handling fee will apply to all accepted returns.
Exchanges: Exchanges are subject to product availability and must meet the same conditions as returns.
Non-Returnable Items: Electrical components, special orders, and installed parts are non-returnable.
Disclaimer
PCNT reserves the right to amend these Terms and Conditions at any time without prior notice. Customers are encouraged to review this document regularly. Continued use of our services constitutes acceptance of any changes.
Contact Information
Name: Porsche Centre North Toronto Ltd.
Address: 165 Yorkland Blvd.
Toronto, Ontario
M2J 4R2
Phone: (416) 494-4911